Terms and Conditions

General Terms1.1

These terms and conditions (the “Agreement”) apply to the provision of meal plan services by Low Carb City  (the “Company”) to its customers.

1.2 By purchasing a meal plan from the Company, the customer agrees to be bound by the terms of this Agreement.

Meal Plan Services

2.1 The Company will provide the customer with the meal plan as advertised.
2.2 The customer acknowledges that the Company may modify the meal plan from time to time, and that the customer may not receive the exact meals or ingredients as advertised.
2.3 The Company reserves the right to cancel or modify the meal plan at any time.

Payment and Fees

3.1 The customer will pay the Company the fees as advertised for the meal plan.
3.2 All fees are due in advance of the meal plan services being provided.
3.3 The Company reserves the right to modify the fees at any time.
3.4 The no refund policy is only applicable to promotional offers or discounted rates.

Refund and Exchange Policy

4.1 The customer acknowledges that all fees paid to the Company for the meal plan are refundable, except in cases where the customer has purchased a meal plan at promotional or discounted rates. In such cases, the fees paid for the meal plan are non-refundable.
4.2 The Company will not provide any refunds or cancellations once a meal plan has been purchased, including in cases where the customer is dissatisfied with the services or experiences any issues with the meal plan.
4.3 The no refund policy for promotional offers and discounted rates will be clearly indicated at the time of purchase.
4.4 In the event that the customer receives a meal that does not comply with their food restrictions or allergies, or the customer delivery instructions were not followed, the customer may exchange that meal. The exchange meal will be delivered together with the next scheduled delivery.
4.5 The exchange policy will only be applicable if the customer notifies the Company within 24 hours of receiving the meal that is not compliant with their food restrictions or allergies or if the customer delivery instructions were not followed.
4.6 In the event that a refund is granted at the discretion of the management, the customer will be charged for the full price of the meals delivered, based on the Company's standard pricing at the time of purchase, and a refund processing fee of 20% will be deducted from the total amount paid. The Company reserves the right to approve or reject any refund requests based on the circumstances of the case.

Limitation of Liability

5.1 The Company will not be liable for any damages or losses suffered by the customer arising from the provision of the meal plan services.
5.2 The Company will not be liable for any indirect, special, or consequential damages arising from the provision of the meal plan services.

Governing Law and Jurisdiction

6.1 This Agreement will be governed by and construed in accordance with the laws of Dubai, United Arab Emirates.

6.2 Any disputes arising from this Agreement will be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

Miscellaneous 7.1

This Agreement represents the entire understanding between the parties and supersedes all prior negotiations, understandings, and agreements between them.
7.2 The customer may not assign this Agreement without the prior written consent of the Company.
7.3 This Agreement may be modified by the Company from time to time. The customer will be bound by any modifications to this Agreement.
7.4 If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.